Privacy Policy – Pool Services LLC

Introduction

At Pool Services LLC, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services, including our SMS messaging program.

Information We Collect

We collect personal information that you voluntarily provide, such as your full name, email address, phone number, service preferences, and any additional information submitted through our website or forms. This information helps us communicate with you effectively and deliver our services.

How We Use Your Information

We use your information to provide pool maintenance, repair, and related services; send service updates, appointment confirmations, and billing notices; send marketing and promotional SMS or email messages (with your express consent); and analyze usage data to improve our services.

Consent to Receive SMS Communications

By submitting your information through our website or service request form, you expressly consent to receive SMS text messages from Pool Services LLC. These may include service alerts, scheduling updates, and promotional messages. Message frequency may vary, message and data rates may apply, and consent is not a condition of purchase. To participate, you must opt in via a visible, unchecked checkbox during form submission.

Opt-Out Procedures

You may opt out of SMS communications at any time by replying 'STOP' to any SMS message. For assistance, reply 'HELP' or email us at [email protected] with the subject line 'Unsubscribe.' For email marketing, click the 'unsubscribe' link in any promotional message or contact our support team.

Data Security & Retention

We protect your information using industry-standard security practices, including data encryption and secure storage. Your data is retained only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. You may request deletion or anonymization of your data at any time.

Sharing of Information

We do not sell or rent your personal data. Your information may be shared only with trusted third-party service providers, such as SMS platforms or payment processors, to deliver our services, and strictly under confidentiality and data protection agreements.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction when working with trusted service providers. We ensure all data transfers comply with applicable data protection regulations.

Changes to This Policy

We may update this Privacy Policy as needed to reflect changes in laws, services, or practices. Updates will be posted on our website with the date of revision. We encourage you to review this policy periodically.

Contact Us

For any questions about this Privacy Policy or your personal data, please contact us by phone at 1-844-543-4790, or via email at [email protected].